- Changing the Full Access User Email Address
- Can multiple individuals access my account?
- What is the difference between the three user roles (Full Access, Reports Access, and Basic Access) associated with my account?
- Adding/Removing Users and Re-assigning User Roles
- What do I do if I mistakenly invite someone to be on my account?
- How do I delete a user from my account?
Changing the Full Access User Email Address
You must be the account holder (Full Access user) to complete these steps:
- To add your new e-mail address as a new user, log in to Associates Central with your current e-mail address and the associated password combination.
- Hover over your email address and click on Account Settings.
- Click on “Manage Account Users” to navigate to the Manage Users page.
- Click on “Add Users”
- Enter your new e-mail address in the first entry field and click Send Invitation. You'll receive an e-mail invitation to become an Associates account user at the new e-mail address. Make sure to log out of Associates Central.
- Activate your account on Associates Central using the link provided in the invitation e-mail.
- Return to Associates Central and log in with your old e-mail address.
- Go to the "Manage Users" page again. You should now see your new e-mail address under Current Users.
- To make your new e-mail address the primary address for your account, change the user role drop-down to “Full Access” and click Save Changes. Your new address will now be the primary contact for your Associates account.
- To remove your old e-mail address, log in to Associates Central using your new e-mail address and password. Select Account Settings and go to the "Manage account users" page. Check Delete next to your old address and click "Save Changes" to confirm.